Q: What about after-sale service?
A: We provide a 2-year warranty and lifetime free maintenance. Our engineers offer full technical support whenever needed.
Q: Do you provide training for the equipment?
A: Yes, our machines are easy to operate. We have a professional training team providing 1-on-1 online video training, teaching you parameters and operation step-by-step.
Q: How long does it take to receive the goods?
A: Typically 8-12 business days. This includes 3-5 days for preparation and 5-7 days for international express shipping. Local stock in the US and Europe can be delivered in as little as 72 hours.
Q: Does it support OEM/ODM? What is the MOQ?
A: Absolutely! We offer comprehensive OEM/ODM services for branding and product design. Our MOQ is flexible, starting from a single unit.
Q: What documentation and certificates do you provide?
A: We provide catalogs, user manuals, and suggested parameters. Our certifications include 510K, Medical CE, UKCA, ISO, and more.
Q: What are your shipping methods?
A: We offer global express (DHL/FedEx/UPS) or sea freight with door-to-door delivery. Local inventory is also available in hubs like Los Angeles, Dubai, Paris, and Istanbul.